Returns & Exchanges
At Musgrave Pencil Co., we stand behind the quality of our craftsmanship and offer a 30-day return window for unused products in their original packaging. We want to ensure every writer, artist, and student is completely satisfied with their tools.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the items in their original packaging, ensuring the pencils or stationery are protected from breakage during transit.
Ship to Musgrave
Affix the provided shipping label or your own postage to the package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing